Guaranteed Journeys

In the world of B2B ride-hailing, reliability is currency. Failing to assign a ride for a corporate client doesn’t just annoy a user—it jeopardizes entire enterprise contracts.

At Cabify, our operations team initially relied on a Looker Studio dashboard to manage these critical journeys. The result was frustration: data was stale due to polling, BigQuery costs were mounting, and agents were losing precious seconds waiting for refreshes while VIP clients waited for rides.

We needed a replacement that was real-time, cost-efficient, and reliable. We needed it immediately.

This talk dissects how a single backend developer replaced that legacy solution with a Phoenix LiveView dashboard in just two weeks, achieving a 99% assignment success rate.